Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?
On 13 October 2021 at 1200 PM EDT (click here for your local time zone), join me as I present data from an applied research study that proposes a preliminary, focused, clearly defined, and reader-oriented model for collecting meaningful and actionable feedback to improve documentation quality and increase reader satisfaction.
In this interesting and interactive talk, we will get some clear, research-based takeaways that we can use to:
- Collect meaningful and actionable feedback
- Provide reliable methods and metrics for measuring documentation quality
- Create a common documentation quality terminology
- Help writers understand what is important to readers
This is a joint STC Technical Editing SIG, STC Santa Barbara, and STC Los Angeles event, and is open to members and non-members. To register for this event, click here.